If you are calling us to exercise your rights, we will ask for information to verify your identity. We will proceed with your request only if your identity is verified uniquely based on the answer you have provided. In the event that we cannot do so, we will contact you for further information.
If you have contacted us to exercise your rights via email or postal mail, we request that you provide the following details for verification:
First name and last name;
The email address that you used to do business with us (if any);
Contact telephone number
Date of birth
Address of current residence (including city, state, and zip code)
Based on the information you provide, we will identify you and proceed with your request, if appropriate. If we cannot identify you uniquely, we will contact you for further information.
When you use an authorized agent to submit a request, we may require that you:
Provide the authorized agent written permission to do so; and
Verify your own identity directly with us.
However, if you have provided the authorized agent with power of attorney pursuant to California Probate Code sections 4000 to 4465, you will not need to abide by the above authorization procedure for your agent.
Please note that we may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.
Please note that we do not collect information for individuals below 16 years old and will not be able to entertain a request from such an individual.