"Regular communication and prompt responses to e-mails and text. Also, a willingness to find me the best available interest rate."

"Plenty of communication and lots of explanations how would the process work."

"We have worked with Katie and her team for 4 years trying to find and buy our first house. The whole time they were patient and helpful. When we finally closed on our new home, they found us the best financial plan that fit our needs and goals and explained everything along the way. They always answered the phone for our many (many) questions and were so supportive."