"Felicia was great, but the underwriters and other people on the team were not so great. Not enough communication, confusing, repettive qustions on items alread sent, not clear on what they needed, indecisieve on my mortgage plan, they forgot to tell Felicia about the 2% cap, cleared for close then tried to say we couldnt close."

"Felicia was very attentive, responsive and answered any and all questions we had. She worked hard for us and even drove over a hour to be with us for our closing. Very grateful for her."

"For all the reasons listed in the survey in addition to her quick response to any questions & her always cheerful, thoughtful & caring demeanor! She is one of a kind when it comes to customer service!"