Daniel Medlin

"Better communication between the departments within Movement. At least twice, I was asked for additional information pertaining to a document that was sent to underwriting, and then, after I had to get others to get the question answered, I was asked for additional information about something else on the document and had to go back thru the same process again! Each time this happened, the end result was another day added to the loan approval and the ability ro get the closing done. The delay with closing combined with a lack of communication within Movement, resulted in the blame for the delay and roughly $1600 in fees being charged to me, causing some confusion and ill feelings. It was all worked out and I'm very pleased with that, however, with better communication between departments there at Movement, the extra time for getting the additional information requested would not have b en a factor. It all worked out in the end but the extra stress from having to deal with ge everyone on the same page was upsetting. Everything is good now and we're enjoying our new home, but it could have gone smoother. Thank you and have a great day!"