"Sylvia listened and made the process comprehensible. We were very pleased with her performance."
"Sylvia made it great! Experienced, and a very good communicator. Warm and friendly also."
"Sylvia was the best!! Effective and fast at communicating. She really made the process easy. Would recommend her 100%"
"Sylvia was very easy to talk to and very professional. She answered all my questions."
"Sylvia was very hands on and very knowledgeable"
"Everyone was so friendly and pleasant to work with. Professional and courteous. Top-tier for sure!"
"Sylvia was wonderful. However, she had a scheduled (well deserved) vacation during the processing of our loan. In her absence, we experienced difficulty reaching members of the team, there was a lack of response to our emails and we got a general feeling that our loan was on the back burner. It was a complicated loan (203K) and while we understood that these types of loans take longer, there were several delays and we were left wondering what the situation was. While the initial delay was due to our inability to find the right contractor for the job, the other were frustrating and seemed to mostly center around the appraisal, which in my opinion was not up to the standard that it could have been. Also, I want to add that Sylvia jumped in and enlisted the help of the FHA consultant to assist us in finding a good contractor which got the process going again. If it had not been for Sylvia's dedication and perseverance, we very probably would have walked away from this deal."
"Sylvia was extremely helpful. She was patient with my questions and always kept in touch with me."
"Sylvia was great through the entire mortgage process. She answered all of my questions and even made a point to come to our closing. I am happy to have chosen to work with Sylvia and her team who made us feel welcomed to Virginia."
