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"John is amazing! Professional and so easy to talk to and I really appreciate the hard work he did for me and my refinance."
"John was an absolute joy to work with! His responses were always fast and knowledgeable. He walked me through the process insuring that I was informed along the way even though my case might not have been the easiest to navigate all the unique aspects. I would without doubt use John again and recommend him to all of my friends. I wish I could give him a higher rating than 10 stars!"
"Our situation was on the complicated side, with two still-rather-newish self-employed incomes. John’s easy attitude and positivity helped us rise above obstacles and focus efforts on forward progress. I credit his expertise in his field and his excellent communications skills with our success at reaching closing with smiles on our faces. I’d like to add a deep disappointment in the underwriting team, however. Despite learning a week before closing that a needed document was not available from the IRS (due to my husband’s identity being stolen in 2020), the underwriters waited until the *day before closing* to reject the document the IRS *had* supplied instead, requiring us to go through truly grueling efforts to secure the (same) information in an acceptable form. This resulted in a delay, and us doing our self-move in 13-degree weather on icy roads rather than 40 degrees and clear. Neither we nor our realtor or our closing office had ever heard of such a practice, and it caused a great deal of upset and rush for all of us. Again, John Birke’s calm demeanor and clear communication, plus going the extra mile for us in those last 24 hours, were why we even persevered."