"Vivian was very helpful fromthe start and made the whole process seamless . I'm new to process and Vivian was patient , explaining every aspect of the loan process, accommodating my last last minute request (re: LLC company). I didn't feel rushed and pressured during the process . Im fortunate to ahve have vivian as my broker. I will definitely recommend her to my friends and family"
"Vivian is an excellent communicator and her quick, thoughful responses and follow up helped alleviate our stress. We were preapproved elsewhere, and switched to Vivian because she gave us confidence that our loan would come through in time to meet our deadline and kept us updated daily. She was very responsive, knowledgeable and helpful throughout the process. I can't say enough about Vivian, she was a pleasure to work with and I recommend her wholeheartedly"
"Phenomenal service and communication from start to finish — we felt consistently confident in Vivian throughout the entire process. Working with her was truly a pleasure. We had other financing options available, but Vivian’s compassion, professionalism, and confidence gave us complete trust that she would get the deal done. We couldn’t have asked for a better experience."
"Vivian is a true professional, she was always available and absolutely knew what she was doing. Movement will get all of our family and friends business because of Vivian Lum."
"Vivian put a ton of effort into making this happen for me even though it's a very small purchase. It means a lot."
"Vivian was awesome! She was very attentive and responsive to any questions I had. She really went above and beyond!"
"Vivian is super knowledgeable and on top of everything. She was a joy to work with. Thank you!"
"As a first time homebuyer, I was completely terrified going into the homebuying process. I initially began the process pre-qualification process with a different lender. After disussions with some loved ones, it was suggested that I talk with 1 or 2 other lenders to make sure I've chosen the right fit (considering this is one of the biggest purchases and decisions I'd be making in life). I was told several horror stories of others falling out of escrow due to their lenders at the last minute. Vivian was the 3rd person i contacted and I knew within the first phone call she was the person I wanted to work with. She's extremely knowledgenable and was able to explain the extremely daunting process to me in a way that I could understand it. She was honest and trustworthy. She was extremely responsive around the clock anytime I had questions and was always working to make Sure things were moving for me. We were even able to close escrow early because she had everything perfectly handled and lined up and approved for me. I am absolutely grateful for Vivians guidance through this process and highly recommend anyone going into this process to reach out to her"
"Vivian is not only an amazingly pleasant person to work with but she knows how to do her job and anticipates what an underwriter needs. I can't say enough great stuff about Vivian."
