"You all were great and thanks to Teanna too. The company you use for the counseling could have taken a little more time on their call, if I did not have ny mortgage business knowledge it would have been very confusing for someone that did not understnd the product. And of course we know that the appraiser was totally bogus and I know you don't control that but you should make the company you contract with to order the appraisals aware of the fact that he was terrible and made many mistakes in the report."
"George listened, answered our questions and educated us on a HECM loan. He was always available and answered our texts and calls in a timely manner. We were, probably naively, surprised that as soon as all paperwork was signed, our loan was sent to Longbridge for servicing. We had assumed that we would deal with MM for the duration and have George as our agent, which was a driving factor in our decision. So we were disappointed. We were never purposely misled, but our assumptions were wrong. I would suggest communicating this process to future clients. We are, however, content with our decision and appreciate MM's help in getting us here."
"We totally enjoyed our experience with George. we were excited to partner with a "faith based" company. However, we were very disappointed that our servicing was handed over to Longbridge. To be honest, it felt like a kick in the gut. It took us a few days to get past this. We do believe God was in this HECM decision, but we were disappointed that we would no longer be a partner with Movement Mortgage."
"George demonstrated knowledge of his products and my needs. He was punctual and communicated with respect, as well as, with professsionalism. I appreciated that he didn't overwhelm me with too much information all at once, rather, he dispensed information and details in bite size doses. I believe that George was genuinely interested in helping me to sort through my options to determine a successful outcome. I am grateful for all that he has provided."
"All ways having one on one explained what's going on. Getting your calls returned right away. Every one i was sent to treated me with courtesy. I even got to let my sister be on calls to help me an her ask about different things I might not of ."
"This process was easy and stressfree for us. George was pleasant and easy to work with."
"George was great in answering any questions or concerns I had in a timely manner."
"George did a great job in helping us get our HECM loan, including setting up two appraisals for us and giving us a break on the closing costs. His communication was excellent throughout the process, explaining multiple loan options in detail and providing the pros and cons of each. We'd highly recommend him."
"George was super and always tried his best to be in touch with us and answer any questions we had. He made things easy to understand. We appreciated his hard work 😀"
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