The COVID-19 pandemic has created difficulties for all of our communities. It's hard to miss the headlines about how making mortgage payments may become difficult for those experiencing a loss of income. That's why our mission to love and value our borrowers is now more important than ever.
To put you and your family in the best possible financial position moving forward, we've gathered some information to help explain what's happening and how you might be affected. We've included a list of frequently asked questions for your immediate reference. You can find both of those items below.
Don't hesitate to reach out. If you are concerned about your ability to make future payments due to this health crisis, please contact us immediately. We have options available to address the temporary setbacks currently affecting so many of us. To get more information about your loan and what options are available for you, reach out by phone, email or via the web. If accessing the website, you will need to create an account using your loan number and zip code.
We appreciate your patience as we help the thousands of borrowers who, like you, are impacted by this pandemic.